Returns, Repairs & Exchanges - Patagonia

Exchanges, Returns and Repairs

Thank you for your patience as we adjust to our new safety procedures. Returns and exchanges are being accepted, but please expect delays due to staffing and safety requirements. We ask that you hold on to your repairs until further notice. Check out our DIY repair guides if you’re feeling crafty. Learn more

At Patagonia, our business is building the best product. If what you've got isn't working for you, we want to help. Choose an option below to get started. (Please note that due to high volume it may take 3–4 weeks to process your return, and up to 12 weeks for your repair.)

Exchange

Wrong fit? Decided blue isn't what you wanted? Or maybe that style's just not for you. Our customer service team can help—and exchanges get free shipping both ways.

Start your exchange

Questions?

Return

Don't want a purchase after all? You can start your return below-or just bring it in to a Patagonia-owned store.

I have my order number
Start your return

Questions?

Repair

We ask that you hold on to your repairs until further notice. Check out our DIY repair guides if you’re feeling crafty.

Repair Guides

Questions?

More for Your Gear

We stand behind everything we make, but sometimes you want to take matters into your own hands. Check out our DIY repair and care guides, or stop by WornWear.com to trade in your gear for credit you can put toward something new (or new to you).

DIY Repair & Care Guides

DIY Repair & Care Guides

Guides for keeping your favorites in play. Learn to repair tears, remove stains, figure out what those hieroglyphics on the care tags mean, and more.

Ironclad Guarantee

Ironclad Guarantee

We back everything we make with our Ironclad Guarantee. If your item isn't working for you, send it in for a return or repair, hassle free, anytime.

Worn Wear

Worn Wear

Bring us your quality, used Patagonia gear and we'll give you credit that can be used in Patagonia retail stores, or on WornWear.com and ellenafiesta.com.

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